Terms of Service

These Terms of Service (“Terms”) govern your use of GNAR (the “Service”), operated by GNAR (“we,” “us,” “our”). By creating an account or subscribing, you agree to these Terms.

1. The Service

GNAR is a subscription tool for instrument repair shops to track repair tickets, build quotes, log payments, run a work-order timer, and manage customer instrument records. It’s built for a single shop’s own staff to use — each shop’s data is kept separate from every other shop’s.

2. Accounts & access

When you sign up, we generate a shop code and PIN for your account. You’re responsible for keeping these credentials confidential and for anything that happens under your account. Contact us if you believe your credentials have been compromised.

3. Subscriptions & billing

New shops start with a 14-day free trial. We do not ask for a card to begin the trial, and nothing is charged when it ends. If you do nothing, the trial simply stops: your account stays open and readable, and you can still export your data, but you won’t be able to add or change work until you subscribe.

If you choose to subscribe, payment is taken through Stripe on the plan you pick — monthly or annual, in advance. You can cancel at any time from the billing page in your account, or by contacting us. Cancellation takes effect at the end of the period you have already paid for, and we don’t provide refunds for partial periods. After a cancellation your data remains available to read and export.

4. Your customers’ data

As a repair shop, you’ll enter information about your own customers — names, contact details, and instrument records — into the Service. You’re responsible for having the right to collect and use that information, including for the automated emails the Service sends on your behalf (quotes and pickup notifications). We act as a processor of that data on your behalf; we don’t use it for anything other than operating the Service for you.

5. Acceptable use

Don’t use the Service to violate any law, attempt to access another shop’s data, interfere with the Service’s operation, or resell access without our agreement.

6. Termination

You may stop using the Service and cancel your subscription at any time. We may suspend or terminate accounts that violate these Terms, don’t pay when due, or that we believe are being used to access another tenant’s data without authorization.

7. Disclaimer & limitation of liability

The Service is provided “as is,” without warranties of any kind. To the extent permitted by law, our total liability arising from your use of the Service is limited to the amount you paid us in the three months before the claim arose. We’re not liable for indirect, incidental, or consequential damages, including lost revenue or data.

8. Changes

We may update these Terms from time to time. We’ll post the updated version here with a new “last updated” date; continued use of the Service after a change means you accept the update.

9. Governing law

These Terms are governed by the laws of British Columbia, Canada.

10. Contact

Questions about these Terms? Reach us at support@gnarguitar.com.